Refund Policy

By proceeding with the “Place Order” button, I affirm, under penalty of perjury in accordance with the laws of my local country/state, that I am of legal smoking/vaping age and have provided accurate information as verified by the age verification prompt.

I hereby confirm that the details provided for my order, including shipping information, product strengths, sizes, and types, are accurate. It is essential to review the order carefully as changes cannot be made once it has been placed.

Please be aware that prolonged exposure to high temperatures, such as in a hot mailbox, may cause product to stick together or melt. Nevertheless, the product remains usable.

In compliance with regulations regarding product tampering, we are unable to accept returns once the chain of custody has been broken, and the product has left our warehouse.

Kindly note that due to variations in computer screens, we cannot guarantee that the color of a product will precisely match what is displayed on your monitor. If you have any doubts regarding the appearance of a product, we encourage you to contact us for further information before finalizing your order.

In the unlikely event that an item arrives damaged or defective, it is the customer’s responsibility to notify us by phone or email within 24 hours of receiving the package. The customer must retain all packaging and shipping materials until further instructions are provided. Please be aware that we are not liable for weather-related damage to products, such as melting or freezing, and items affected by weather may not be eligible for a refund.

Customers have the option to cancel an order at any time before it is shipped. Once an item has been processed for shipment, cancellation is no longer possible. We regretfully cannot accommodate cancellations for custom-made and special-order items.

Shipping Policy

The majority of our items are readily available and prepared for shipment. In the event that you place an order for an item that is currently out of stock, we will promptly notify you of the estimated time of arrival (ETA). At that point, you will have the option to proceed with your order or cancel it if you prefer.

Please note that we strictly adhere to legal regulations and do not sell or ship products to states where our products are considered an illegal substance. We prioritize compliance with applicable laws and regulations regarding the sale and shipment of our products.

Need help?

Contact us at sales@allymack.com for refund and shipping inquiries.