FAQ – allymackstore

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Help & FAQs

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to return unopened for a refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently only ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

Returns and Refunds

How do I return a product?

We have a 7 day refund policy, which means you have 7 days after receiving your item to request a refund for damaged or defective goods.

To be eligible for a refund, you must email us photos of the damaged or defective condition of the goods that you received and photo of the receipt or proof of purchase.

To start a refund or for any questions, you can contact us at orders@allymack.com. 

How long will it take to receive my refund?

We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

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